Pro Sales Customer Care Specialist – Growth & Impact

Percepta; Dearborn (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College

Job summary

Percepta in Dearborn, MI is seeking a Pro Sales Customer Care Representative to be the first contact for dealership personnel and vehicle owners, delivering accurate, timely responses and quality customer experiences.

The role requires navigating multiple systems, documenting contacts, answering inquiries, and supporting online applications while upholding company policies. Percepta offers health benefits, a 401(k), paid time off, tuition reimbursement, and growth through Percepta College.

Qualifications

• High school diploma required; college degree preferred or equivalent work experience.
• 1–2 years of customer service experience required; does not need to be in a call center position.
• Computer skills: experience working with multiple programs, ability to type.
• Excellent customer service ability.
• Ability to maneuver through various systems to provide the dealer with accurate information.
• Displays professionalism and a positive attitude.
• Ability to effectively communicate with customers, managers, and co‑workers.
• Strong written and oral communication.
• Time management and organizational skills.
• Willingness to take on new assignments.
• Reliability.
• Ability to multitask.

Responsibilities

• Perform all Customer Care responsibilities with consistent reliability.
• Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including:
• Accurately respond to customer inquiries.
• Document customer contacts.
• Initiate outbound contacts as appropriate.
• Provide online support for applications.
• Utilize available resources to respond to internal and external customer inquiries.
• Help identify process improvements and best practices for the team.
• As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.
• Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
• Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.
• Adhere to and support all Percepta and client initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Act as a mentor to less experienced teammates which include:
• Training new team members.
• Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.
• Demonstrate leadership capabilities.
• Complete training courses as directed by Operations and/or Training.
• Complete additional tasks and projects as needed.

Job description

Percepta in Dearborn, MI is seeking a Pro Sales Customer Care Representative to be the first contact for dealership personnel and vehicle owners, delivering accurate, timely responses and quality customer experiences.

The role requires navigating multiple systems, documenting contacts, answering inquiries, and supporting online applications while upholding company policies. Percepta offers health benefits, a 401(k), paid time off, tuition reimbursement, and growth through Percepta College.