Pro Sales Customer Care Representative

TTEC; Dearborn (MI); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College training

Hours of Operation: 8am-8pm Mon-Sat

Job summary

Percepta in Dearborn, MI is hiring a Pro Sales Customer Care Representative. You’ll be the first contact for dealership personnel and vehicle owners, listening to inquiries and delivering accurate, timely responses.

The role involves using multiple systems, documenting contacts, outbound outreach, and supporting process improvements while upholding company policies and standards.

Qualifications

• 1–2 years of customer service experience required; not necessarily in a call center.
• Ability to communicate clearly with customers, managers, and teammates.
• Strong written and oral communication; good time management and organization.

Responsibilities

• Handle customer inquiries and provide accurate, timely responses.
• Document customer contacts and initiate outbound communications when needed.
• Navigate multiple systems to retrieve and share information for dealers and customers.
• Identify and report process improvements to leadership.
• Attend and participate in team meetings and training sessions.

Skills

Customer service

Communication

Multitasking

Typing

Problem solving

Education

High School Diploma

College degree preferred

Tools

CRM software

MS Office

Job description

Pro Sales Customer Care Representative

At Percepta,we bring first-class service across each market we support. As aPro Sales Customer Care RepresentativeinDearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoyingthe satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Care Representative is the initial contact for dealership personnel and vehicle owners. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.

During a Typical Day, You’ll

• Perform all Customer Care responsibilities with consistent reliability.
• Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including:
• Accurately respond to customer inquiries.
• Document customer contacts.
• Initiate outbound contacts as appropriate.
• Provide online support for applications.
• Utilize available resources to respond to internal and external customer inquiries.
• Help identify process improvements and best practices for the team.
• As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.
• Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
• Meet or exceed performance expectations including but not limited to productivity, accessibility and quality assurance.
• Adhere to and support all Percepta and client initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Act as a mentor to less experienced teammates which include:
• Training new team members.
• Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.
• Demonstrate leadership capabilities.
• Complete training courses as directed by Operations and/or Training.
• Complete additional tasks and projects as needed.

What You Bring to the Role

• High school diploma required. College degree preferred or equivalent work experience required.
• 1 – 2 years of customer service experience required; does not need to be in a call center position.
• Computer skills: experience working with multiple programs, ability to type.
• Excellent customer service ability.
• Ability to maneuver through various systems to provide the dealer with accurate information.
• Displays professionalism and a positive attitude.
• Ability to effectively communicate with customers, managers, and co-workers.
• Strong written and oral communication.
• Time management and organizational skills.
• Willingness to take on new assignments.
• Reliability.
• Ability to multitask.

What You Can Expect

• Starting hourly rate of $16
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)
• Hours of Operation:Monday thru Saturday: 8 am to 8 pm

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better– We take ownership and leave every process, person, and place better than we found it.
• Win together– We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable– We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.

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