Pro Sales Customer Care Specialist

Percepta LLC; Dearborn (MI); Hybride; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

FSA/HSA

401(k)

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College training

Résumé du poste

Percepta LLC in Dearborn, MI is seeking a Pro Sales Customer Care Representative to deliver high-quality support to dealership personnel and vehicle owners. You will handle inquiries, document interactions, and contribute to process improvements, with opportunities to mentor teammates and grow within Percepta College.

Starting hourly rate is $16, with benefits including FSA/HSA, 401(k), paid holidays, vacation time, tuition reimbursement, and an employee discount program.

Qualifications

• 1–2 years of customer service experience required.
• High school diploma required; college degree preferred or equivalent work experience.

Responsabilités

• Answer customer inquiries and provide accurate, timely responses.
• Document customer contacts and update systems accordingly.
• Provide online support and assist dealers/customers across multiple channels.
• Mentor less experienced teammates and train new hires.
• Meet performance goals for productivity, accessibility, and quality.

Connaissances

Customer service

Communication

Multitasking

Time management

Reliability

Typing

Formation

High school diploma

College degree

Description du poste

Percepta LLC in Dearborn, MI is seeking a Pro Sales Customer Care Representative to deliver high-quality support to dealership personnel and vehicle owners. You will handle inquiries, document interactions, and contribute to process improvements, with opportunities to mentor teammates and grow within Percepta College.

Starting hourly rate is $16, with benefits including FSA/HSA, 401(k), paid holidays, vacation time, tuition reimbursement, and an employee discount program.