Pro Parts Delivery & Customer Care Driver

Advance Auto Parts; Sycamore (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Advance Auto Parts in Sycamore, IL is seeking a driver to pick, stage and safely deliver parts to pro customers, while keeping the store stocked and organized. You will build relationships with MainStreet and National Pro customers, assist in upselling, and manage daily credit account collections.

The role emphasizes customer service, accurate inventory knowledge, and the ability to work varied shifts in a retail environment.

Qualifications

• Must have a high school diploma or equivalent.
• Must have a valid driver's license with an acceptable driving record.
• Automotive parts experience is preferred but not required.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries.
• Assist in upselling and cross‑selling products to increase average transaction value.
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot.
• General stocking including truck stocking, back stock and cycle counts.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Engage with walk‑in customers to understand their needs and recommend appropriate parts or services.
• Other duties as assigned.

Skills

Safe driving

Customer service

Sales aptitude

English communication

Basic math

Customer needs identification

Education

High school diploma or equivalent

Valid driver's license

Tools

Delivery board system

Job description

Advance Auto Parts in Sycamore, IL is seeking a driver to pick, stage and safely deliver parts to pro customers, while keeping the store stocked and organized. You will build relationships with MainStreet and National Pro customers, assist in upselling, and manage daily credit account collections.

The role emphasizes customer service, accurate inventory knowledge, and the ability to work varied shifts in a retail environment.