Pro Loader & Fulfillment Specialist

Lowe's Companies, Inc.; Plano (TX); Hybrid; USD 20,664,000 - 26,174,000; Full time

Job summary

Lowe’s is seeking a Customer Service/Loader at our Plano, TX store to help customers find products, load merchandise, and support order fulfillment. You will follow Lowe’s policies, use safety equipment, and provide guidance on product features and warranties.

Ideal candidates have basic computer skills and familiarity with retail technology, plus a willingness to obtain any required licensure. This on-site role emphasizes safety, teamwork, and high-quality service while assisting both Pro and

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales-related licensure or registration as may be required by law.

Responsibilities

• Provide SMART customer service through Lowe’s customer service policies, procedures, and programs.
• Assist customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions.
• Support checkout, fulfillment, and customer assistance needs throughout the store.
• Pull, stage, and prepare customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintain in-stock conditions by down stocking and replenishing merchandise as needed.
• Support large order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot.
• Identify and report safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Communicate all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
• Follow all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices.
• Perform additional duties as assigned.
• The following are additional responsibilities for the Loader role specific to Pro: Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion; Proactively engage Pro customers while assisting with loading, staging, and order fulfillment; Remains visible and available to support customers in the Pro loading area, including under the Pro canopy; Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders; Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings; Ensures Pro Standards are maintained in parking lot and under Pro canopy; Completes required power equipment and spotter training to support safe and efficient loading practices; Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs; Ensure orders are loaded accurately while maintaining product quality and safe
• The following are additional responsibilities for the Loader role specific to the Garden Center: Assists customers and associates with loading products and completing orders in the Garden Center; Remains visible and available to support customer needs throughout the Garden Center loading area; Completes required power equipment and spotter training to support safe and efficient loading practices; Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs; Supports the completion of large, high-quality orders while maintaining product accuracy and safety; Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Skills

Computer basics

Retail tech familiarity

Sales licensure eligibility

Education

High school diploma or GED

Job description

Lowe’s is seeking a Customer Service/Loader at our Plano, TX store to help customers find products, load merchandise, and support order fulfillment. You will follow Lowe’s policies, use safety equipment, and provide guidance on product features and warranties.

Ideal candidates have basic computer skills and familiarity with retail technology, plus a willingness to obtain any required licensure. This on-site role emphasizes safety, teamwork, and high-quality service while assisting both Pro and