Pro Loader — Customer & Order Fulfillment

Lowe's; Wilkesboro (NC); Hybrid; USD 27,000 - 36,000; Full time

Job summary

Lowe's in Wilkesboro, NC is seeking a Loader/Customer Service Associate to assist customers, support checkout, pull orders, and ensure safe, accurate loading of merchandise across Pro and Garden Center areas.

You will use store technology, stock shelves, and help maintain clean, organized spaces while following safety policies and providing project guidance to customers. This role supports large orders and collaborates with store teams to ensure a positive shopping experience.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service through Lowe's customer service policies, procedures, and programs.
• Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions.
• Supports checkout, fulfillment, and customer assistance needs throughout the store.
• Pulls, stages, and prepares customer and contractor orders accurately and efficiently.
• Use power equipment and store technology safely and effectively to move, stage, and load merchandise.
• Maintains in-stock conditions by down stocking and replenishing merchandise as needed.
• Supports large order fulfillment while maintaining product quality and accuracy.
• Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot.
• Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection.
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• Communicates all stock, special order merchandise, product features, application, warranty, and Lowe's program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
• Follows all Lowe's safety policies and procedures, including proper use of power equipment, spotters and safety devices.
• Performs additional duties as assigned.

Skills

Computer experience

Retail technology experience

Licensure/registration ability

Education

High school diploma or GED

Job description

Lowe's in Wilkesboro, NC is seeking a Loader/Customer Service Associate to assist customers, support checkout, pull orders, and ensure safe, accurate loading of merchandise across Pro and Garden Center areas.

You will use store technology, stock shelves, and help maintain clean, organized spaces while following safety policies and providing project guidance to customers. This role supports large orders and collaborates with store teams to ensure a positive shopping experience.