Pro Customer Success & Sales Specialist

The Home Depot; Woodhaven (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment to tailored delivery solutions.

Pro team members build and maintain professional relationships, proactively drive sales with product knowledge and loyalty programs, while ensuring service aligns with project needs.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to communicate clearly with professional customers.
• Bilingual skills may be preferred at some locations.

Responsibilities

• Assist Pro customers at the Pro Desk and on the showroom floor.
• Fulfill orders efficiently and coordinate loading and deliveries.
• Provide tailored product recommendations and solutions.
• Help maintain a clean, safe, organized store environment.
• Monitor and support inventory and sales initiatives.

Skills

Customer service

Sales

Communication skills

Bilingual communication

Job description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment to tailored delivery solutions.

Pro team members build and maintain professional relationships, proactively drive sales with product knowledge and loyalty programs, while ensuring service aligns with project needs.