Pro Customer Success & Sales Specialist

The Home Depot; Downers Grove (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships, proactively drive sales with product knowledge and tailored

Qualifications

• Pro CS/Sales role focuses on professional customers and meeting monthly sales goals.
• Strong product knowledge and ability to recommend tailored solutions.
• Ability to maintain safe, organized, and clean store environments.

Responsibilities

• Assist at the Pro Desk and with order fulfillment.
• Load materials and manage deliveries as needed.
• Provide specialist paint and product knowledge to Pro customers.
• Build and maintain relationships with professional clients and meet sales targets.
• Collaborate with team to monitor inventory and support sales initiatives.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships, proactively drive sales with product knowledge and tailored