Pro Customer Service & Sales Specialist

The Home Depot; Okemos (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team provides dedicated support to professional customers, including contractors and commercial clients. Team members help with order fulfillment, loading, product recommendations, and tailored delivery solutions to meet project needs.

Pro teams aim to meet monthly sales goals while maintaining a clean, safe store environment, collaborating to resolve delivery issues and improve the customer experience.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to understand and communicate product information clearly.
• Bilingual communications skills may be preferred at certain locations.

Responsibilities

• Assist Pro customers at the Pro Desk and provide product recommendations.
• Support order fulfillment and loading of materials for delivery.
• Monitor inventory and help execute sales initiatives and promotions.
• Resolve delivery issues and communicate Home Depot’s advantages to customers.

Skills

Customer service

Sales

Product knowledge

Delivery coordination

Job description

The Home Depot Pro Customer Service/Sales Team provides dedicated support to professional customers, including contractors and commercial clients. Team members help with order fulfillment, loading, product recommendations, and tailored delivery solutions to meet project needs.

Pro teams aim to meet monthly sales goals while maintaining a clean, safe store environment, collaborating to resolve delivery issues and improve the customer experience.