Pro Customer Service & Sales Specialist

The Home Depot; Brighton (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience to professional customers, including contractors and commercial clients. Team members support every stage of the Pro journey—from efficient order fulfillment and loading to expert product recommendations.

They aim to meet monthly sales goals and collaborate to maintain safety, organization, and service excellence across the store.

Responsibilities

• Assist Pro customers at the Pro Desk with product recommendations and order processing.
• Support efficient loading, deliveries, and inventory monitoring to ensure timely service.
• Provide tailored delivery solutions and loyalty program information to Pro customers.
• Collaborate with team members to maintain a clean, organized, and safe store environment.
• Communicate Home Depot’s advantages and resolve delivery issues to meet customer expectations.

Job description

The Home Depot Pro Customer Service/Sales Team delivers an exceptional experience to professional customers, including contractors and commercial clients. Team members support every stage of the Pro journey—from efficient order fulfillment and loading to expert product recommendations.

They aim to meet monthly sales goals and collaborate to maintain safety, organization, and service excellence across the store.