Pro Customer Service & Sales Specialist

The Home Depot; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team focuses on delivering an exceptional experience to professional customers, including contractors and commercial clients. The team supports every stage of the Pro journey, from order fulfillment to tailored delivery solutions, while meeting monthly sales goals and maintaining a safe, organized store environment.

Bilingual communications skills may be preferred at certain locations; language needs vary by customer.

Qualifications

• Experience delivering customer service to professional customers.
• Ability to understand and address Pro customer needs with product knowledge.

Responsibilities

• Assist at the Pro Desk and support order fulfillment and loading.
• Provide tailored product recommendations and delivery solutions.
• Build and maintain relationships with Pro customers and drive sales toward monthly goals.
• Monitor inventory, execute sales initiatives, and uphold safety standards.
• Resolve delivery issues and communicate Home Depot advantages to customers.

Skills

Bilingual communications

Customer service

Job description

The Home Depot Pro Customer Service/Sales Team focuses on delivering an exceptional experience to professional customers, including contractors and commercial clients. The team supports every stage of the Pro journey, from order fulfillment to tailored delivery solutions, while meeting monthly sales goals and maintaining a safe, organized store environment.

Bilingual communications skills may be preferred at certain locations; language needs vary by customer.