Pro Customer Service/Sales

The Home Depot; Wichita Falls (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Texas is seeking individuals for its Pro Customer Service/Sales Team. This role involves assisting professional customers, building relationships, and driving sales through expert product knowledge and outstanding service. Team members work collaboratively to meet sales goals, manage deliveries, and ensure customer satisfaction. Bilingual communication may be preferred based on customer needs, making this position ideal for proactive and customer-focused individuals.

Qualifications

• Ability to meet monthly sales goals and metrics.
• Proven experience in building and maintaining customer relationships.
• Knowledge of product offerings to provide tailored customer recommendations.

Responsibilities

• Assist customers at the Pro Desk and with orders.
• Load materials and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Collaborate with team members to ensure customer success.

Skills

Sales acumen

Customer relationship management

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Team members support every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

They build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations while providing outstanding service based on unique project needs.

Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, they help ensure every Pro customer’s project is a success.

Collaboration is key. Members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.