Pro Customer Service/Sales

The Home Depot; Newark (DE); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to enhance the experience for professional customers. In this role, you will build relationships with contractors and clients, drive sales through product knowledge, and maintain high standards of service and safety. Candidates should have strong communication skills and the ability to meet sales targets. If you are passionate about helping customers succeed in their projects, this opportunity is for you.

Qualifications

• Strong understanding of Pro customer needs and services.
• Excellent communication and interpersonal skills.
• Ability to meet sales goals and metrics.

Responsibilities

• Deliver exceptional service to Pro customers.
• Proactively drive sales by leveraging product knowledge.
• Collaborate to maintain a clean and safe environment.

Skills

Product knowledge

Sales techniques

Bilingual communication

Job description

Job Description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.