Pro Customer Service/Sales

The Home Depot; Valdosta (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Pro Customer Service Sales member in Valdosta, Georgia. This role focuses on providing exceptional service and support to professional customers, including contractors and property owners. Responsibilities include proactively driving sales, assisting with orders, managing deliveries, and ensuring customer satisfaction. The ideal candidate should possess strong customer service and sales skills, with an emphasis on product knowledge. Bilingual communication may be preferred depending on customer needs.

Qualifications

• Experience in customer service, particularly in a retail or sales environment is preferred.
• Ability to collaborate effectively with team members.
• Understanding of inventory management and sales initiatives.

Responsibilities

• Deliver exceptional customer service and support to Pro customers.
• Proactively drive sales and meet monthly sales goals.
• Manage deliveries and assist with loading materials.
• Communicate effectively with customers and resolve issues.

Skills

Customer service skills

Sales expertise

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/​Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/​Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/​Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services