Pro Customer Service/Sales

The Home Depot; Carlisle (Cumberland County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Pro Customer Service Sales representative in Carlisle, US. This role focuses on delivering exceptional service to professional customers, including contractors and property owners, while meeting sales goals and providing expert product recommendations. The candidate will support aspects of the customer journey, from order fulfillment to tailored delivery solutions, ensuring project success. Bilingual skills may be preferred for some locations.

Qualifications

• Strong sales skills to meet monthly sales goals.
• Ability to build and maintain professional relationships with Pro customers.
• Familiarity with inventory management and sales initiatives.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Support order fulfillment, loading materials, and managing deliveries.
• Collaborate to maintain a clean and organized environment for customers.

Skills

Sales skills

Customer relationship management

Bilingual communication

Product knowledge

Job description

Pro Customer Service Sales

Job Description: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services