Pro Customer Service/Sales

The Home Depot; Springfield (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer seeks a Customer Service/Sales Specialist in Springfield, Ohio, to provide exceptional service for professional customers, including contractors and property owners. The role involves proactive sales, managing deliveries, and maintaining a safe environment while meeting sales goals. Successful candidates will demonstrate strong product knowledge and customer relationship management skills. Bilingual communication may be beneficial based on location needs.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proactive sales driving by leveraging product knowledge and loyalty programs.
• Capability to meet monthly sales goals and metrics.

Responsibilities

• Assist at the Pro Desk and load materials.
• Manage deliveries and provide specialized product knowledge.
• Collaborate to maintain a clean and organized environment.

Skills

Bilingual communication skills

Sales knowledge

Customer service skills

Product knowledge

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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