Pro Customer Service/Sales

The Home Depot; Saratoga Springs (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

The Home Depot is seeking proactive members for their Pro Customer Service/Sales Team located in Saratoga Springs, Utah. The role focuses on delivering excellent service to professional customers such as contractors and property owners. Team members are responsible for driving sales by utilizing product knowledge, maintaining professional relationships, and assisting with order fulfillment. The position encourages collaboration and requires meeting monthly sales metrics while ensuring customer satisfaction. Bilingual skills may be preferred based on customer needs.

Qualifications

• Bilingual communication skills preferred depending on location.
• Ability to build and maintain professional relationships.
• Knowledge of product offerings and tailored recommendations.

Responsibilities

• Drive sales by leveraging product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.