Pro Customer Service/Sales

The Home Depot; Port Huron (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Port Huron seeks a dedicated Pro Customer Service/Sales Team member to deliver exceptional service to professional customers like contractors and property owners. This role involves aiding customers, managing deliveries, and leveraging product knowledge to meet sales goals. The successful candidate will collaborate closely with team members to ensure a safe and organized work environment while providing tailored recommendations to enhance customer experience.

Qualifications

• Ability to provide exceptional customer experience and sales support.
• Knowledge of inventory management and sales initiatives.
• Strong communication skills to build professional relationships.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to resolve delivery issues.

Skills

Customer service

Sales expertise

Product knowledge

Collaboration

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.
Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

Location

Fort Gratiot, MI