Pro Customer Service/Sales

Home Depot; Pooler (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer located in Pooler, GA, is seeking a Pro Customer Service/Sales team member to enhance the experience for professional customers. The role involves building relationships, meeting sales objectives, and providing industry expertise while ensuring exceptional service. Team members collaborate to maintain store standards and assist with various customer needs, including project support. Bilingual communication skills are preferred for interaction with diverse customers.

Qualifications

• Customer service experience preferred.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Deliver exceptional service to Pro customers, including contractors and property owners.
• Build and maintain professional relationships with customers to drive sales.
• Meet monthly sales goals and monitor inventory for effective store support.
• Assist at the Pro Desk, manage deliveries, and provide paint/product knowledge.
• Monitor inventory, execute sales initiatives, and uphold safety and customer service standards.

Skills

Bilingual communications

Customer service

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

POOLER

State

GA

Auto req ID_BR

156117BR

Job Type

Pro Customer Service/Sales

Auto req ID

300043587