Pro Customer Service/Sales

Home Depot; Alpharetta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member in Alpharetta, GA. The role involves assisting professional customers with their project needs, managing orders, and driving sales. Candidates should possess strong customer relationship skills and product knowledge. The team supports each step of the customer journey, ensuring a clean and organized environment while meeting monthly sales goals. Bilingual communication may be preferred depending on customer needs.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Knowledge of Pro customer project needs and product recommendations.
• Experience meeting sales goals and contributing to store objectives.

Responsibilities

• Assist Pro customers with orders and loading materials.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to resolve delivery issues.

Skills

Customer relationship management

Product knowledge

Sales techniques

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City: ALPHARETTA

State: GA

Auto req ID_BR: 156098BR

Job Type: Pro Customer Service/Sales

Auto req ID: 300043568