Pro Customer Service/Sales

Home Depot; Douglasville (GA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

A leading home improvement retailer in Douglasville seeks a Pro Customer Service/Sales team member to provide exceptional service to professional customers. Responsibilities include managing orders, offering expert product recommendations, and driving sales through strong customer relationships. Ideal candidates should be adaptable and collaborative, meeting monthly sales goals while ensuring customer satisfaction. Bilingual skills may be preferred based on customer needs.

Qualifications

• Bilingual communication skills may be preferred.
• Ability to build and maintain professional relationships.
• Experience in sales or customer service.
• Teamwork and collaboration to maintain a clean, organized and safe store environment.

Responsibilities

• Deliver exceptional service for Pro customers including contractors and property owners.
• Drive sales by leveraging product knowledge and loyalty programs.
• Maintain a clean, organized, and safe environment.
• Monitor inventory and participate in store sales initiatives and safety standards.

Skills

Customer service

Sales

Communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

DOUGLASVILLE

State

GA

Auto req ID_BR

156092BR

Job Type

Pro Customer Service/Sales

Auto req ID

300043562