Pro Customer Service/Sales

The Home Depot; Overland (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Overland, Missouri is seeking skilled members for their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers including contractors and property owners. Team members will assist with order fulfillment, provide product knowledge, and collaborate to drive sales while maintaining a clean and safe environment. Ideal candidates will have strong interpersonal skills and meet monthly sales goals, ensuring each customer’s project success.

Qualifications

• Strong product knowledge and ability to make tailored recommendations.
• Ability to build and maintain relationships with professional customers.
• Collaboration skills to work effectively in a team environment.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals and drive sales initiatives.
• Assist at the Pro Desk and manage deliveries.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.