Pro Customer Service/Sales

Home Depot; Gurnee (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A large home improvement retailer in Gurnee is seeking a Pro Customer Service/Sales team member to deliver exceptional experiences for professional customers including contractors and property owners. This role involves assisting with order fulfillment, driving sales through product knowledge, and maintaining strong customer relationships. Candidates should demonstrate excellent communication skills, a drive for meeting sales goals, and the ability to collaborate effectively with team members. Competitive pay range is offered for this vital role in ensuring customer success.

Qualifications

• Bilingual communication skills may be preferred based on customer needs.
• Ability to build and maintain professional relationships with Pro customers.
• Proficient product knowledge to assist with tailored recommendations.

Responsibilities

• Deliver exceptional service to professional customers across various stages.
• Meet monthly sales goals and metrics to drive sales in store.
• Collaborate with team members to resolve delivery issues and maintain standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

GURNEE

State

IL

Job Type

Pro Customer Service/Sales

Pay Range

$16.00 - $18.00