Pro Customer Service/Sales

The Home Depot; Decatur (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member in Decatur, Alabama. This role involves assisting professional clients, including contractors and property owners, by providing tailored product recommendations and support. Team members are expected to meet sales goals, build customer relationships, and collaborate with colleagues to ensure a safe and organized environment. The ideal candidate should possess strong communication skills and a commitment to exceptional service. Bilingual skills may be beneficial in certain locations.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in sales or customer service preferred.
• Strong communication skills to understand customer needs.

Responsibilities

• Assist at the Pro Desk and provide product recommendations.
• Meet monthly sales goals and improve store sales metrics.
• Collaborate with team members to maintain organization and safety.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Customer service orientation

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.