Pro Customer Service/Sales

The Home Depot; Souderton (Montgomery County); On-site; USD 32,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a member for their Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, including contractors and commercial clients. Responsibilities include driving sales, providing tailored recommendations, and maintaining a clean and safe environment for customers. Candidates should have strong customer service skills, be able to meet sales goals, and have bilingual communication abilities if applicable. Join a collaborative team dedicated to ensuring client success.

Qualifications

• Exceptional customer service skills; experience with professional customers.
• Ability to meet sales goals and metrics; proactive sales drive.
• Bilingual communication skills preferred in certain locations.

Responsibilities

• Deliver exceptional service for Pro customers including contractors.
• Drive sales by leveraging product knowledge and tailored recommendations.
• Collaborate with team members to maintain clean and safe environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.