Pro Customer Service/Sales

The Home Depot; Melbourne (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales team in Florida supports professional customers from contractors to commercial clients, offering order fulfillment, expert product recommendations, and tailored delivery solutions. By building strong relationships, team members drive sales and meet monthly goals while maintaining safety and efficiency in-store operations.

Pro Desk staff assist with loading, deliveries, and knowledge on paint and project materials, collaborating with teammates to deliver

Qualifications

• Meet monthly sales goals and other metrics.
• Provide outstanding service to Pro customers.
• Collaborate with team to maintain a clean, safe store environment.

Responsibilities

• Assist at the Pro Desk with customer inquiries and orders.
• Support loading materials for Pro customers.
• Coordinate deliveries and follow up on orders.
• Resolve delivery issues and communicate Home Depot advantages.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.