Pro Customer Service/Sales

The Home Depot; McKinney (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot in McKinney, Texas is looking for a Pro Customer Service/Sales Team member dedicated to providing exceptional service to professional customers, including contractors and property owners.

The role includes maintaining professional relationships and meeting sales goals by leveraging product knowledge and loyalty programs. Team collaboration is essential to ensure a safe environment and resolve delivery issues, while enhancing the customer experience.

Qualifications

• Exceptional communication skills for engaging with professional customers.
• Ability to meet monthly sales goals and provide tailored recommendations.
• Proficiency in product knowledge related to home improvement.

Responsibilities

• Build and maintain relationships with Pro customers.
• Meet sales goals and execute store sales initiatives.
• Assist customers at the Pro Desk and ensure safe loading of materials.

Skills

Customer relationship management

Sales proficiency

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.