Pro Customer Service/Sales

The Home Depot; Las Vegas (NV); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Las Vegas is seeking a Pro Customer Service/Sales member. The role involves building and maintaining professional relationships with Pro customers, providing tailored product recommendations, and supporting store sales initiatives. Candidates should possess strong product knowledge and ideally have bilingual communication skills to cater to diverse customer needs. The position focuses on excellent customer service, inventory monitoring, and achieving monthly sales goals.

Qualifications

• Strong knowledge of products and services related to home improvement.
• Ability to build and maintain professional relationships with customers.
• Experience in driving sales and meeting metrics.

Responsibilities

• Assist at the Pro Desk with loading materials and managing deliveries.
• Build relationships with Pro customers to drive sales.
• Support maintaining a clean and safe environment.
• Monitor inventory and participate in sales initiatives.

Skills

Bilingual communication skills

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.