Pro Customer Service/Sales

The Home Depot; Laredo (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Laredo is seeking a Customer Service Sales Specialist to deliver exceptional service to professional customers. The role involves driving sales through expert product knowledge, assisting at the Pro Desk, and maintaining a clean work environment. Bilingual skills may be preferred in certain locations. The ideal candidate should have strong customer service skills and the ability to meet sales goals.

Qualifications

• Strong customer service skills to assist Pro customers.
• Ability to meet monthly sales goals and metrics.
• Collaboration skills to work effectively with team members.
• Opportunity to leverage product knowledge to tailor recommendations.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Maintain a clean, organized, and safe environment in the store.
• Monitor inventory and contribute to sales initiatives.
• Communicate Home Depot advantages to customers while ensuring safety standards.

Skills

Customer service

Teamwork

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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