Pro Customer Service/Sales

The Home Depot; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Philadelphia delivers an exceptional experience to professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro journey, from efficient order fulfillment to tailored delivery solutions, building relationships and driving sales with product knowledge and loyalty programs.

Team members work to meet monthly sales goals and uphold safety and store standards, assisting at the Pro

Qualifications

• Customer-facing experience preferred.
• Ability to meet monthly sales goals and metrics.
• Knowledge of paint and home improvement products is a plus.

Responsibilities

• Assist Pro customers at the Pro Desk and during loading of materials.
• Support deliveries and coordinate with team to maintain a clean and safe store environment.
• Provide tailored product recommendations based on customer needs.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

156967BR

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.