Pro Customer Service/Sales

The Home Depot; Delray Beach (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retail company in Delray Beach, Florida is seeking a dedicated Pro Customer Service/Sales Team member. This role involves delivering exceptional service to professional customers, managing deliveries, and providing product knowledge. Team members are expected to collaboratively meet sales targets while enhancing customer experience. Ideal candidates have strong sales and communication skills, with bilingual abilities being a plus. Join our team and contribute to the success of every project for our Pro customers.

Qualifications

• Strong sales skills to meet monthly goals and sales metrics.
• Ability to perform bilingual communications if required.
• Proficient in product knowledge to assist customers.

Responsibilities

• Support Pro customer journey from order fulfillment to tailored delivery.
• Collaborate with team members to maintain a clean and safe environment.
• Drive sales through expert recommendations and loyalty programs.

Skills

Sales skills

Customer service

Product knowledge

Bilingual communication

Job description

Job Description

Pro Customer Service/Sales Team at The Home Depot is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.