Pro Customer Service/Sales

The Home Depot; Inver Grove Heights (MN); On-site; USD 30,000 - 36,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team serves contractors, property owners, and commercial clients, delivering an exceptional Pro customer experience. You will support order fulfillment, loading, and tailored delivery solutions while building professional relationships and driving sales through product knowledge and loyalty programs.

Team collaboration ensures a safe, organized store, resolving delivery issues and highlighting Home Depot advantages.

Qualifications

• Experience in customer service for professional customers is a plus.
• Ability to meet monthly sales goals and store metrics.
• Pro product knowledge and recommending tailored solutions are valued.

Responsibilities

• Assist at the Pro Desk and support order fulfillment.
• Load materials and manage deliveries to Pro customers.
• Provide product recommendations and specialist paint/product knowledge.
• Build and maintain relationships with Pro customers and drive sales.
• Monitor inventory and contribute to safe, clean, organized store environment.

Skills

Bilingual communications

Job description

Job Description

156539BR

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.