Pro Customer Service/Sales

The Home Depot; Hilliard (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

The Home Depot is seeking a Pro Customer Service/Sales Team member to support professional customers, including contractors, property owners, and commercial clients. The role includes assisting at the Pro Desk, coordinating orders, and delivering tailored recommendations to drive sales.

Team members work to maintain a clean, safe store environment while meeting monthly sales goals and providing exceptional service based on project needs. Bilingual skills may be preferred depending on location.

Qualifications

• Prior experience delivering customer service in a retail or professional environment.
• Ability to meet sales goals and adapt to store initiatives.
• Effective communication with diverse customers including contractors and business buyers.

Responsibilities

• Assist Pro customers at the Pro Desk, answer questions, and provide product recommendations.
• Coordinate order fulfillment and delivery scheduling for professional customers.
• Support loading of materials and help maintain a safe, clean store environment.
• Build and maintain professional relationships with Pro customers and upsell when appropriate.

Skills

Customer service

Sales

Communication

Job description

Job Description

156908BR The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.