Pro Customer Service/Sales

The Home Depot; Houston (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a member for their Pro Customer Service/Sales Team in Houston, TX. The role involves delivering an exceptional experience to professional customers, driving sales, and maintaining professional relationships. Team members should possess strong sales skills and provide outstanding service based on customer needs. This full-time position emphasizes collaboration and achieving store goals through effective communication and customer engagement.

Qualifications

• Must be able to leverage product knowledge and loyalty programs.
• Expected to meet monthly sales goals and drive store initiatives.
• Collaboration skills to maintain a clean and organized environment.

Responsibilities

• Build and maintain professional relationships with customers.
• Manage deliveries and assist at the Pro Desk.
• Monitor inventory and execute sales initiatives.

Skills

Sales knowledge

Customer service skills

Bilingual communication

Job description

Pro Customer Service/Sales Team

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

Location: Houston, TX