Pro Customer Service/Sales

The Home Depot; Hadley (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in Hadley, MA, supports professional customers from contractors to commercial clients, guiding them through orders, loading, delivery, and product recommendations.

Team members aim to meet monthly sales goals while delivering exceptional service. The role emphasizes product knowledge, tailored solutions, and collaborative store operations to ensure project success for Pro customers.

Responsibilities

• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, loading materials, and managing deliveries.
• Provide specialized paint and product knowledge to Pro customers.
• Collaborate to maintain a clean, organized, and safe environment.
• Monitor inventory, support sales initiatives, and uphold customer service standards.

Job description

Job Description

156437BR

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.