Pro Customer Service/Sales

Home Depot; Griffin (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Griffin, GA, is looking for members to join the Pro Customer Service/Sales Team. This role involves assisting professional customers, managing their orders, and providing tailored service to meet unique project needs. Ideal candidates should have experience in customer service, be knowledgeable about products, and possess strong communication skills. Teamwork is essential in driving sales and supporting store goals, making a positive impact on every customer's experience.

Qualifications

• Experience in customer service, particularly with professional customers.
• Proficient in product knowledge relevant to contracting and commercial needs.
• Bilingual communication skills preferred based on customer needs.

Responsibilities

• Deliver outstanding service to Pro customers throughout their journey.
• Meet monthly sales goals and assist at the Pro Desk.
• Manage deliveries and uphold safety standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

GRIFFIN

State

GA