Pro Customer Service/Sales

The Home Depot; Georgia; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading home improvement retailer in Georgia is seeking candidates for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional customer experiences for professional clients such as contractors and property owners. Team members will assist with order fulfillment, product recommendations, and meet sales goals while ensuring an organized and safe environment. Bilingual skills are a plus depending on location. Ideal candidates should have strong product knowledge and a dedication to outstanding service.

Qualifications

• Exceptional customer service skills to assist Pro customers.
• Knowledge of product offerings and loyalty programs to drive sales.
• Bilingual communication skills preferred depending on customer needs.

Responsibilities

• Support Pro customer journey with order fulfillment and loading.
• Drive sales by leveraging product knowledge and tailored recommendations.
• Collaborate as a team to maintain store organization and safety.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Grovetown, GA • $60,000.00–$90,000.00 (6 months ago)

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services