Pro Customer Service/Sales

The Home Depot; Farmington (NM); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales representative to enhance the experience for professional customers, including contractors and property owners. This role involves driving sales through expert product advice and maintaining customer relationships. Successful candidates will collaborate with team members to meet sales goals while providing outstanding service. An emphasis on product knowledge and communication skills is essential for success in this role.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Experience in sales and customer service delivery.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Drive sales by leveraging product knowledge and loyalty programs.
• Assist customers at the Pro Desk, loading materials, and managing deliveries.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Product knowledge

Sales skills

Customer service

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other