Pro Customer Service/Sales

The Home Depot; Fairborn (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Pro Customer Service/Sales Team member in Fairborn, Ohio. This role involves delivering exceptional service to professional customers, including contractors and property owners. You will assist with order fulfillment, manage deliveries, and provide expert product recommendations. Collaboration is essential, as team members support store goals and maintain a clean environment. Bilingual skills may be preferred, depending on customer needs.

Qualifications

• Experience in customer service and sales.
• Ability to build professional relationships.
• Bilingual communication skills may be preferred.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Drive sales by leveraging product knowledge and loyalty programs.
• Monitor inventory and execute sales initiatives.
• Monitor inventory and participate in sales initiatives to drive Pro sales
• Address delivery issues and communicate Home Depot advantages to customers

Skills

Customer service

Sales

Communication skills

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services