Pro Customer Service/Sales

The Home Depot; Cypress (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Cypress, Texas is seeking dedicated individuals for their Pro Customer Service/Sales Team. This role focuses on providing excellent service to professional customers, such as contractors and property owners. Candidates should be prepared to assist with order fulfillment, inventory management, and driving sales through product knowledge. Bilingual communication skills may be preferred to enhance customer interactions. Join a team committed to maintaining high standards of service and safety in a dynamic retail environment.

Qualifications

• Bilingual communications skills may be preferred at certain locations based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, and managing deliveries.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and other metrics to drive sales.
• Support the team in maintaining a clean and safe environment.
• Monitor inventory and participate in sales initiatives.
• Communicate Home Depot’s advantages to Pro customers.

Job description

Overview

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.
• Build and maintain professional relationships with Pro customers and proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Support the team in maintaining a clean, organized, and safe environment; collaborate to resolve delivery issues.
• Monitor inventory and participate in sales initiatives to uphold high standards of customer service and safety.
• Communicate Home Depot’s advantages over competitors to Pro customers.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.