Pro Customer Service/Sales

The Home Depot; Altoona (PA); Sur place; USD 35 000 - 45 000; Plein temps

Résumé du poste

The Home Depot is seeking a dedicated member for their Pro Customer Service/Sales Team in Altoona, PA. This role focuses on delivering exceptional service to professional customers, including contractors and commercial clients. Responsibilities include providing expert product recommendations, reaching monthly sales goals, maintaining a safe and organized environment, and assisting customers at the Pro Desk. Bilingual communication skills may be preferred at certain locations. Join us to ensure every Pro customer's project is a success.

Qualifications

• Strong product knowledge and ability to provide expert recommendations.
• Ability to build and maintain professional relationships with customers.
• Sales goals-driven with experience in customer service.

Responsabilités

• Assist Pro customers at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Help maintain a clean and organized environment.

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.