Pro Customer Service/Sales

The Home Depot; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Cleveland seeks a Pro Customer Service/Sales professional. This role supports professional customers including contractors and property owners through exceptional service, product recommendations, and tailored delivery solutions. Team members will collaborate to meet sales goals and maintain a safe environment. Ideal candidates will have strong customer service skills, product knowledge, and may prefer bilingual communication. Full-time position offers opportunities for growth and development within the retail industry.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Experience in a sales environment preferred.
• Strong knowledge of products and services in consumer services.

Responsibilities

• Assist customers at the Pro Desk.
• Drive sales by leveraging product knowledge.
• Ensure excellent customer service and support safe loading.

Skills

Customer service skills

Sales skills

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not applicable


• Employment type: Full‑time


• Job function: Other


• Industries: Consumer Services