Pro Customer Service/Sales

The Home Depot; Rome (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A large retail company is seeking a Pro Customer Service Sales representative to support professional customers, including contractors and property owners. The role involves driving sales through product knowledge and maintaining relationships with Pro customers, ensuring their projects succeed. Team members collaborate effectively to uphold high standards of service and safety in a retail environment. Ideal candidates will possess sales acumen and, in some cases, bilingual communication skills, as per customer needs.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.
• Familiarity with inventory management.

Responsibilities

• Assist Professional customers at the Pro Desk.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication skills

Sales acumen

Product knowledge

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services