Pro Customer Service/Sales

The Home Depot; Macon (GA); On-site; USD 28,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional in Macon, Georgia. This full-time role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, driving sales through expert product knowledge, and fostering relationships with clients. Successful candidates will leverage their skills to meet sales goals while providing tailored solutions. This position offers opportunities for collaboration and supports the overall store objectives.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in driving sales through product knowledge and customer engagement.
• Strong communication skills, potentially bilingual based on customer needs.

Responsibilities

• Assist Pro customers at the Pro Desk and manage product loading.
• Drive sales and meet monthly performance metrics.
• Monitor inventory and execute sales initiatives in alignment with store goals.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services