Pro Customer Service/Sales

The Home Depot; Clarksville (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative to provide exceptional service to professional customers. In this role, you will assist with order fulfillment, manage deliveries, and leverage product knowledge to drive sales. The ideal candidate has strong communication skills and a commitment to teamwork. This position is vital in ensuring that every project for Pro customers is successful and meets the store's sales goals.

Qualifications

• Experience in customer service or sales roles.
• Strong communication skills and ability to work in teams.
• Knowledge of building materials and home improvement products is a plus.

Responsibilities

• Assist Pro customers at the Pro Desk and ensure their projects succeed.
• Drive sales through product recommendations and loyalty programs.
• Maintain a clean and safe environment in the store.

Skills

Customer service excellence

Sales proficiency

Product knowledge

Team collaboration

Bilingual communication

Job description

Pro Customer Service/Sales

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.