Pro Customer Service/Sales

The Home Depot; Chula Vista (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer in Chula Vista is seeking a Pro Customer Service/Sales associate to enhance service for professional customers, like contractors and property owners. This full-time role involves supporting the Pro customer journey, maintaining relationships, driving sales, and ensuring outstanding service tailored to customer needs. Candidates should also possess bilingual communication skills for specific locations. Join a dynamic team dedicated to delivering exceptional service and achieving sales goals.

Responsibilities

• Support every stage of the Pro customer journey.
• Build and maintain professional relationships with Pro customers.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk and manage deliveries.
• Collaborate to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate advantages.
• Support store goals by monitoring inventory.

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

This role is located in Chula Vista, CA.

Base Pay Range

$20.00/hr - $22.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Responsibilities and Expectations

• Support every stage of the Pro customer journey: efficient order fulfillment, safe loading, expert product recommendations, and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively driving sales through product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.
• Preferred bilingual communication skills at certain locations (specific language varies based on customer need).

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services