Pro Customer Service/Sales

The Home Depot; Keller (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service/Sales member in Keller, Texas. This role involves delivering exceptional service to professional customers, driving sales through product knowledge, and collaborating within a team to meet store goals. Candidates should exhibit strong customer service skills, be proactive in assisting Pro customers, and support sales initiatives. The position is full-time and emphasizes a commitment to maintaining a safe and organized work environment.

Qualifications

• Strong product knowledge and customer service skills.
• Ability to collaborate effectively within a team.
• Bilingual communication skills preferred.

Responsibilities

• Deliver exceptional service to Pro customers.
• Drive sales using product knowledge and tailored recommendations.
• Support inventory management and sales initiatives.
• Contribute to inventory checks, store cleanliness, and safety to meet store standards.

Skills

Customer service

Sales

Communication

Bilingual (preferred)

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services