Pro Customer Service/Sales

Home Depot; Chehalis (WA); On-site; USD 2,479,680 - 2,755,200; Full time

Benefits offered by this job

Paid vacation

401K with company match

Tuition reimbursement

Medical, dental, and vision benefits

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales team members in Chehalis, WA. This role involves delivering exceptional service to professional customers, driving sales through product knowledge and personalized recommendations. Team members will work collaboratively to fulfill order demands, provide expert insights, and support store goals. Ideal candidates have strong customer service skills and may possess bilingual abilities. A range of benefits including paid leave and a 401K plan are offered.

Qualifications

• Strong product knowledge and customer service skills.
• Ability to work collaboratively in a team environment.
• Bilingual communication skills preferred.

Responsibilities

• Provide exceptional service to professional customers.
• Proactively drive sales through tailored recommendations.
• Assist at the Pro Desk and manage deliveries.

Job description

Job Description

Pro Customer Service/Sales

Position Purpose

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Pro Customer Service/Sales Position Types

• Pro Paint Sales Specialist - $20.00
• Pro Sales Associate - $19.00
• Pro Account Sales Associate - $20.00
• Pro Lot Loader - $18.00
• Pro Delivery Driver - $20.00

Benefits

The Home Depot offers various benefits as part of a total compensation package including paid vacation, paid sick leave, paid parental leave, six paid holidays, medical, dental, vision, tuition reimbursement, 401K with company match, ESPP, profit‑sharing bonuses, and/or other benefits (benefits vary based on the associate’s salaried/hourly status and full‑time/part‑time status). Click here for more information.

1 Salaried associates are eligible for 2 weeks of vacation in their first year; FT hourly will be eligible for 40 hours of paid vacation time after 6 months of continuous service; PT will be eligible for 20 hours of paid vacation time after 6 months of continuous service; Temporary associates are not eligible for vacation benefits.

2 Sick time (Washington State, Spokane, and Tacoma). Salary and Temporary associates will earn 1 hour of sick time for every 40 hours worked; FT associates will earn 1 hour of sick time for every 40 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 40 hours worked or 2 hours per month, whichever is greater.

Sick time (Seattle). Salary and Temporary associates will earn 1 hour of sick time for every 30 hours worked; FT associates will earn 1 hour of sick time for every 30 hours worked or 4 hours per month, whichever is greater; PT associates will earn 1 hour of sick time for every 30 hours worked or 2 hours per month, whichever is greater.

Job Posting

Available positions may vary depending on business needs. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job-related knowledge, skills, experience, and availability.

Location: CHEHALIS, WA