Pro Customer Service/Sales

The Home Depot; Canton (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is looking for a full-time Pro Customer Service/Sales team member in Canton, Georgia. This role involves delivering exceptional service to professional customers, managing their orders and ensuring product satisfaction. Candidates should demonstrate excellent communication skills and a strong commitment to teamwork. The position requires teamwork to maintain a safe and organized environment while meeting sales goals. Bilingual communication may be preferred depending on the customer's needs.

Qualifications

• Strong customer service skills to assist professional customers.
• Ability to drive sales based on product knowledge.
• Collaborative work ethic to maintain team and store standards.

Responsibilities

• Deliver exceptional service to Pro customers, including managing deliveries.
• Support every stage of the Pro customer journey from order fulfillment to product recommendations.
• Monitor inventory and execute sales initiatives to achieve store goals.

Job description

Pro Customer Service/Sales – The Home Depot

Join to apply for the Pro Customer Service/Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services