Pro Customer Service/Sales

The Home Depot; Avon (CO); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer seeks to hire for a full-time customer service/sales role dedicated to enhancing the experience for professional clients such as contractors and property owners. Responsibilities include efficient order fulfillment, product recommendations, and proactively driving sales based on customer needs. Suitable candidates will have strong communication skills, and this position offers opportunities for ongoing applications.

Qualifications

• Bilingual communication skills preferred, depending on location.

Responsibilities

• Deliver exceptional customer experiences for professional clients.
• Drive sales by leveraging product knowledge and recommendations.
• Assist with order fulfillment and inventory management.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey:

• Efficient order fulfillment and safe loading
• Expert product recommendations and tailored delivery solutions
• Building and maintaining professional relationships with Pro customers
• Proactively driving sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Providing outstanding service based on unique project needs
• Meeting monthly sales goals and other metrics
• Assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge
• Collaboration to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors
• Monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety

Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Applications are accepted on an ongoing basis.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services